Customizing Error Handling

In the course of implementing your MicroStrategy Web application environment, it is possible that you will encounter errors. In this case, it is important to be aware of the tools you have at your disposal for troubleshooting the error before contacting MicroStrategy Technical Support.

Refer to the Error Handling topic in the Architecture section that provides information on how error-handling routines are implemented in the event that errors or exceptions are thrown.

The first thing to do in searching for the root of an error is to search for an error message corresponding to the issue that threw the error or exception. When the Web application throws errors or exceptions, the exceptions may or may not be sent to the Web browser, depending upon the rules specified in the Page Configuration file. However, exception stack-traces is often sent to the rendered HTML page as an HTML comment. When you believe or know that an exception has been thrown, always check the HTML source of the returned page, as well as going through routine troubleshooting steps in the Troubleshooting Reference.

Obtaining additional information for the purpose of debugging issues in MicroStrategy Web can be performed in either by using transform parameters or using URL parameters.